Day 4: Organizational Systems Design

Topics
Some case examples:

• Enron


• Southwest Airlines


• Furman University


• Starbucks

Organizations as open systems

The Organizational Systems Design (OSD) Model

• Mission and purpose


• An organization's external environment


• Oganizational culture


• Desired outcomes


• Guiding principles and values


• Strategy to influence the external environment


• Goals & objectives


• Technical and work systems


• Organzational structure


• Decision-making and information systems


• People systems


• Reward & Recognition


• Renewal and organizational learning

Articles & Books
Smartest Guys in the Room: The Amazing Rise and Scandalous Fall of Enron by Bethany McLean and Peter Elkind